Policy

Rise and Ramble

Policy


SHIPPING

ALL ITEMS ARE SUBJECT TO SHIPPING COSTS. RISE & RAMBLE SHIPS USPS PRIORITY MAIL. ORDERS WILL BE SHIPPED WITHIN 3-5 BUSINESS DAYS AFTER THE ORDER IS PLACED. SOME ITEMS ARE MADE TO ORDER AND MAY TAKE UP TO 14 DAYS TO PROCESS AND SHIP. IF YOU NEED TO KNOW IF AN ITEM IS IN STOCK BEFORE PURCHASING OR NEED AN ORDER RUSHED PLEASE CONTACT US AND WE WILL DO OUR BEST TO ACCOMADATE YOU. ALL ORDERS ARE PACKAGED AND SHIPPED WITH EXTREME CARE. TRACKING INFORMATION WILL BE SENT ONCE THE ORDER HAS BEEN SHIPPED. RISE AND RAMBLE IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS. 

INTERNATIONAL ORDERS ARE WELCOME AND PACKAGES ARE SHIPPED VIA USPS FIRST CLASS INTERNATIONAL. A FLAT RATE FEE IS CHARGED TO COVER SHIPPING COSTS, IF THERE IS ANY DIFFERENCE ONCE SHIPPED YOU WILL BE REFUNDED THAT AMOUNT. PLEASE NOTE THAT INTERNATIONAL DELIVERY TIME VARIES GREATLY AND TRACKING IS NOT AVAILABLE. RISE & RAMBLE IS NOT RESPONSIBLE FOR PACKAGES TAKING LONGER THAN 2-4 WEEKS NOR ARE WE FOR PACKAGES LOST IN TRANSIT. THE CUSTOMER IS RESPONSIBLE FOR ANY IMPORT TAX THAT SOME SHIPMENTS MAY REQUIRE UPON ARRIVAL.

RETURNS

RISE & RAMBLE IS A SMALL BATCH AND ONE OF A KIND LINE OF GOODS. DUE TO THE NATURE OF OUR HANDS-ON PRODUCTION WE DO NOT ACCEPT RETURNS AT THIS TIME.

IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR ITEM, YOU CAN INITIATE AN EXCHANGE WITHIN 3 DAYS OF RECEIPT OF DELIVERY. PLEASE CONTACT US WITHIN THAT 3 DAY WINDOW VIA EMAIL FOR EXCHANGE INSTRUCTIONS. ITEMS MUST BE RETURNED WITH ORIGINAL PACKAGING AND IN THE SAME CONDITION AS WHEN SHIPPED. IF THE RETURNED ITEM DOES NOT MEET THE ABOVE CRITERIA, WE CANNOT PROCEED WITH THE EXCHANGE. 

ORIGINAL SHIPPING COSTS ARE NONREFUNDABLE AND THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. WHEN RETURNING AN ITEM, THE CUSTOMER MAY CHOOSE THEIR PREFERRED METHOD TO SHIP AS LONG AS A TRACKING NUMBER CAN BE PROVIDED. ONCE THE ITEMS HAS BEEN RECEIVED YOU WILL BE NOTIFIED AND THE EXCHANGE WILL BE PROCESSED. NOTE THAT IF THE EXCHANGE ITEM IS MADE TO ORDER THAT HAS TO BE ACCOUNTED FOR IN THE EXCHANGE TIME PERIOD. ALL EXCHANGES ARE GRANTED IN THE FORM OF STORE CREDIT. STORE CREDITS ARE VALID FOR ONE YEAR FROM THE DATE ISSUED ON OUR WEBSITE ONLY. 

NOTES

ALL CUSTOM PIECES AND ORDERS ARE FINAL SALE. ITEMS MARKED ON SALE ARE NON-RETURNABLE.

RISE & RAMBLE RESERVES THE RIGHT TO UPDATE OUR POLICY AT ANY TIME WITHOUT NOTICE. PLEASE CHECK BACK REGULARLY FOR THE LATEST VERSION AND BEFORE PLACING AN ORDER.